null
No Additional Duties to be paid due to Brexit - For Delivery and Our Opening Hours  Please See Here! 

Returns & Exchanges

Issues and Returns Policy

If your product develops a fault or you wish to apply for a return, the following steps must be taken and email must be sent to sales@funstuff.ie

It must include:

  • Order number
  • Product ID/SKU
  • Issue you have encountered or reason for a return
  • Full image of the item you wish to return or exchange front and back 
  • Whether the product was used/unused and still in original packaging

Then, our team will determine if it is eligible for repair or return based on the information provided and aim to get back to you within the next 48 hours.

All our ride ons carry 6 months warranty on batteries and 12 months on everything else including damaged/missing items and chargers as well as full-service repairs.

We offer a 12 month part and labour warranty on all products (except for products that are damaged through misuse).

How do we determine if the item was used before?

  • We will ask for photos before collection.
  • If this is stated and arrives back in a used state, then you may be liable for the cost of return back to you.

How do we determine a product is faulty?

  • Please send an email to sales@funstuff.ie and our troubleshooting team will be glad to help you.
  • Alternatively, call us on +353-61-513128 or +44-28-95680158.

Who covers the returns cost?

  • Return costs if under 30 days after purchase would be covered by us if it were due to a defect, we would pay for the return costs. After this time, please contact us.

How long do returns take?

  • Depending on the circumstances, we would aim to resolve issues within 8 to 10 days.
  • Also, during the holiday period, some repairs take up to 20 days depending on the issue.
  • We will do our best to advise you and communicate with you throughout the repair process and if we require spare parts to solve the issue.

If we cannot repair the product, we will issue a few options:

  • Replacement of the product or a similar item based on price and item previously purchased.
  • A credit note from our store.


  • Help! Knowledge Base Questions

    21st Apr 2021  BL

    Is it is not turning on? If your electric car is not turning on, then please follow these next steps:Has the battery been connected?Please visit our troubleshooting section 7 for more details here. What is the reading on the dashboard? Reading must be above 12v for 12v model e.g.,12v Driftor Raptor. 24v for other models such as 24V Ranch Wagon. Some dashboards may flash from green to red or stay red depending on how much battery is available.How long have you charged it for?Most i

  • ​Electric Ride on Cars and Jeeps - Batteries maintenance and common issues

    14th Apr 2021  BL

    Battery maintenanceEach vehicle is different however here is the common charge time for our electric ride ons:For 12V ride on, between 6-8 hours maximum - e.g. driftor raptorFor 24V ride on, between 8-10 hours maximum- e.g. ranch wagonAnything over the maximum charge time usually damages the batteries very quickly and easily.Please once you receive your electric ride on charge it fully for the amount required and after every use. We also suggest to charge it every 3 weeks and if it is

  • Fantastic Electric Quad

    8th Mar 2017  Shane Dunne

    Bought this for my 4 yr old and he loves it. Forward and reverse with 2 speeds. Horn and music buttons which work on 2 aa batteries, good and strong quad. Made an enquiry by email and got a response within the hour. Order arrived within 24 hrs. Wow..I would recommend this quad to anyone with a child up to the age of 6. I will be shopping at funstuff again